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Official Help Center
Platform User Guide & Operational Manual
Comprehensive step-by-step instructions for Passengers, Captains, Jetty Agents, and Administrators.
All Roles
QA Tests & Demo Credentials
Passenger
Captain
Jetty Agent
Admin
TESTERS
QA & Test Matrix
Pre-Deployment Quality Assurance & Test Credentials
Standardized test credentials for QA testers to authenticate and test each user role prior to App Store release.
TESTERS
QA Test Suite
Passenger Role Test Suite (E2E Workflow)
Step-by-step verification checklist for testing the passenger transit experience.
TESTERS
QA Test Suite
Captain Role Test Suite (E2E Workflow)
Step-by-step verification checklist for testing vessel management, scheduling, and trip telemetry.
TESTERS
QA Test Suite
Jetty Agent Role Test Suite (E2E Workflow)
Checklist for testing walk-in passenger ticketing, commission accounting, and sub-account registration.
TESTERS
QA Test Suite
Admin Role Test Suite (E2E Workflow)
Checklist for testing system analytics, financial rate settings, and agent commission disbursements.
PASSENGER
Booking & Transit
How to Search & Book Boat Rides
Find ferry schedules across Lagos & Benin Republic jetties and reserve your seat in seconds.
PASSENGER
Ticketing & Boarding
Accessing & Presenting your QR Ticket
Boarding requires presenting your official QR code ticket to the boat captain or jetty agent.
PASSENGER
On-Demand Charters
Creating Custom Charter Ride Requests
Need a custom departure time or private boat charter? Submit a ride request for captains to claim.
PASSENGER
Safety & Telemetry
Live Boat GPS Tracking & Safety SOS
Track your boat in real time during lagoon transit and trigger emergency alerts if needed.
CAPTAIN
Fleet Operations
Registering Vessels & Managing Fleet
How boat captains register their watercrafts for admin verification and listing.
CAPTAIN
Trip Management
Posting Scheduled Ferry Rides
Publish departure times and seat prices for passengers and agents to book.
CAPTAIN
Boarding & Safety
Accessing Passenger Manifests & QR Verification
Verify passenger tickets using QR code scanner and view official passenger manifests.
CAPTAIN
Payouts & Verification
Trip Telemetry (Start & Complete Ride) & Manual Cash Payments
How anti-fraud GPS verification unlocks automatic platform payouts upon trip completion.
AGENT
Jetty Ticketing
Booking Walk-in Passengers & Admin Commission Fee
Assisting terminal travelers, village commuters, and walk-in passengers with instant ticket bookings.
AGENT
Agent Financials
Registering Paystack Sub-Account for Online Transfer Commission Payouts
Setting up your settlement bank account to receive automated commission payouts from online transfer bookings.
AGENT
Passenger Assistance
Printing QR Tickets for Passengers
Generating paper tickets with scannable QR codes for walk-in travelers.
ADMIN
Platform Operations
Managing Captain Approvals & Vessel Licensing
Reviewing government IDs, captain credentials, and watercraft safety standards.
ADMIN
Financial Management
Configuring Agent Commission Fees & System Settings
Set the official fixed agent commission per seat to prevent arbitrary overcharging by agents.
ADMIN
Financial Management
Disbursing Online Transfer Agent Commissions & Captain Payouts
Reviewing and disbursing pending online transfer commissions to agent sub-accounts.
ADMIN
Analytics & Telemetry
Monitoring Agent Performance & Jetty Breakdown
Track top-performing agents, ticket sales volume, and jetty distribution using flexible date filters.
LAGUNA
Beat the traffic. Experience the safest, fastest, and most reliable water transit corridor connecting commuters and travelers across Lagos waterways and West Africa.
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Victoria Island, Lagos
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